Resume - Dylan Ferkovich

Professional Summary

Detail-oriented IT and cybersecurity specialist with a proven track record in threat detection, secure infrastructure, and hardware/application support. Combines first-touch issue resolution and system optimization with a commitment to regulatory compliance and cross-functional collaboration. Passionate about protecting systems and delivering exceptional, user-focused support in fast-paced environments.

Certifications

CompTIA A+ Certified

CompTIA Network+ Certified

CompTIA Security+ Certified

Google IT Support

Technical Skills & Core Competencies

Security & Compliance

Threat Detection Vulnerability Assessment Incident Response Risk Mitigation Security Awareness GDPR & FCRA

Operating Systems

Windows (7, 10, 11) macOS Linux (Ubuntu, Kali)

Systems & Support

Hardware & Software Support User Access Management Remote Desktop Tools Incident Resolution Root Cause Analysis Ticketing Systems (Zendesk, ServiceNow)

Networking

TCP/IP DNS DHCP VPN Routers & Switches

Scripting & Automation

Python PowerShell Bash SQL

Platforms & Tools

Active Directory Microsoft 365 Google Workspace ServiceNow Exchange Virtualization Cloud Hosting GitHub Wireshark Nmap

Professional Experience

Security Analyst Intern

RainFocus May 2025 – Present

Detected and mitigated potential breaches by enhancing existing threat monitoring systems.
Helped address inconsistent incident response protocols by standardizing documentation processes.
Reduced internal training gaps by creating engaging, digestible security awareness content for employees.
Collaborated on compliance improvements, aiding in meeting key audit checkpoints.
Developed a simulated incident response plan for a critical threat vector as a final capstone, presenting findings and strategic recommendations to senior leadership.

IT Support & Compliance Specialist

SimpliVerified Sept 2023 – May 2025

Delivered remote and onsite support for enterprise systems, including user access, hardware, and VoIP setup.
Implemented workflow automations using Python, enhancing background check processing speed by 15%.
Maintained high standards for first contact resolution, data integrity, security, and regulatory compliance (FCRA, GDPR).
Improved first-contact resolution rates by updating the technical knowledge base and collaborating with internal teams on incident response.

Credit Analyst

LendingClub June 2022 – Aug 2023

Streamlined loan processing through software optimization and scripting to support financial operations.
Facilitated secure data handling and implemented system enhancements for regulatory compliance.
Worked with IT to troubleshoot access issues, conduct system maintenance, and assist with software deployments.
Liaised with IT to deploy secure systems for data handling and ensure compliance with financial regulations.

Technical Support Engineer

Vivint Smart Home June 2021 – Mar 2022

Achieved a 90% customer satisfaction rating while resolving an average of 20+ daily tickets for hardware and Camera application issues.
Resolved complex technical issues using remote tools and escalated unresolved cases to engineering.
Used Zendesk to track incidents, maintaining service documentation in line with company standards.
Delivered technical customer service to external and internal clients.
Monitored, maintained and supported the organization through Google Workspace and Microsoft 365 platforms

Education

B.S. Cybersecurity and Information Assurance

Western Governors University

Expected Graduation: March 2026

A.S. Associate of Science

Salt Lake Community College

May 2023

Key Projects

View detailed project portfolio showcasing cybersecurity implementations, automation solutions, and security analysis work.

View All Projects