Available for Opportunities
Dylan Ferkovich
Cybersecurity & IT Support Specialist
DYLANFERKO@GMAIL.COM
(801)-361-9242
dylanf.dev
Professional Summary
Detail-oriented IT and cybersecurity specialist with a proven track record in threat detection, digital forensics, secure infrastructure, and hardware/application support. Combines first-touch issue resolution and system optimization with a commitment to regulatory compliance and cross-functional collaboration. Passionate about protecting systems, conducting forensic analysis, and delivering exceptional, user-focused support in fast-paced environments.
Certifications
Technical Skills & Core Competencies
Security & Compliance
Digital Forensics
Operating Systems
Systems & Support
Networking
Scripting & Automation
Platforms & Tools
Professional Experience
Security Analyst Intern
RainFocus May 2025 – Present- Detected and mitigated potential breaches by enhancing existing threat monitoring systems.
- Helped address inconsistent incident response protocols by standardizing documentation processes.
- Reduced internal training gaps by creating engaging, digestible security awareness content for employees.
- Collaborated on compliance improvements, aiding in meeting key audit checkpoints.
- Developed a simulated incident response plan for a critical threat vector as a final capstone, presenting findings and strategic recommendations to senior leadership.
IT Support & Compliance Specialist
SimpliVerified Sept 2023 – May 2025- Delivered remote and onsite support for enterprise systems, including user access, hardware, and VoIP setup.
- Implemented workflow automations using Python, enhancing background check processing speed by 15%.
- Maintained high standards for first contact resolution, data integrity, security, and regulatory compliance (FCRA, GDPR).
- Improved first-contact resolution rates by updating the technical knowledge base and collaborating with internal teams on incident response.
Credit Analyst
LendingClub June 2022 – Aug 2023- Streamlined loan processing through software optimization and scripting to support financial operations.
- Facilitated secure data handling and implemented system enhancements for regulatory compliance.
- Worked with IT to troubleshoot access issues, conduct system maintenance, and assist with software deployments.
- Liaised with IT to deploy secure systems for data handling and ensure compliance with financial regulations.
Technical Support Engineer
Vivint Smart Home June 2021 – Mar 2022- Achieved a 90% customer satisfaction rating while resolving an average of 20+ daily tickets for hardware and Camera application issues.
- Resolved complex technical issues using remote tools and escalated unresolved cases to engineering.
- Used Zendesk to track incidents, maintaining service documentation in line with company standards.
- Delivered technical customer service to external and internal clients.
- Monitored, maintained and supported the organization through Google Workspace and Microsoft 365 platforms
Education
B.S. Cybersecurity and Information Assurance
Western Governors University
Expected Graduation: March 2026
A.S. Associate of Science
Salt Lake Community College
May 2023
Key Projects
View detailed project portfolio showcasing cybersecurity implementations, automation solutions, and security analysis work.
View All Projects